Services & Policies

What does it mean for your child as our patient; what we as your care team will do for your child; and what we expect you to do for your child's health?

A patient-centered medical home means that you and your child will be surrounded by a dedicated team of health professionals; working together with you to optimize your child's health goals using the best evidence-based medicine, education and resources available for your family today, thus helping empower you to take responsibility for your child's health and give you the self-management support you need to succeed.

As your child's primary care provider, we will:

• Learn about your child, your family, life situation, health goals and preferences. Our team will recall your health history every time you seek care and will suggest treatments that make sense for your family.
• Take care of any short-term illness, long-term chronic disease and your child's all around well-being.
• Keep your child up-to-date on all vaccines and preventative screening tests.
• Connect your child with other members of their care teams (specialists, health coaches, etc.) and coordinate care with them as your child's health needs change.
• Notify you of test results in a timely manner.
• Communicate clearly so that all conditions and options are well-understood.
• Listen to your questions and feeling. We will respond promptly to you, and your calls, in a way you understand.
• Help you make the best decision for your child's care.
• Give you information about classes, support groups, or other services that can help you learn more about your child's condition and stay healthy.

We trust you as our patient to:

• Know that you are a full partner with us in your child's care.
• When you join our practice you will provide us with a complete medical history and inform us if you obtained interim care outside of the practice.
• Come to each visit with updates on medications, dietary supplements, or remedies you are using, and any questions you may have.
• Understand your child's health condition and what you can do to keep him or her as healthy as possible.
• Work with us to develop and follow a plan that is best for your child's health. If you have obstacles in fulfilling this plan, please discuss them fully with our staff. 
• Take medications as prescribed.
• Take advantage of our weekend hours and weekday same-day appointment options to avoid unnecessary ER and urgent care visits that may be more expensive and may fragment care.
• Contact us after-hours only if your issue cannot wait until the next work day.
• Agree that all health care providers in our healthcare team can share and collaborate on information related to your child's healthcare.
• Give us feedback to help us improve our care for your child.

Well Child Appointments

Well-child office visits are scheduled by appointment. We encourage you to schedule your routine check-up appointments and follow-up appointments, as far in advance as possible. This will enable you to choose the physician, appointment time and office location that best suits your needs. We request that you notify us as soon as possible if you must cancel an appointment. There is a fee for non-cancellation of well-child appointments.

Prior to leaving the hospital with your newborn, we recommend you schedule your first office visit. In the case of early discharge of a newborn less than 48 hours of age, it will be necessary for the infant to be examined the following day. First visits generally are scheduled 24-48 hours after discharge. The pediatrician who cares for your child in the hospital will tell you if you need to follow-up sooner because of any concerns. 

We routinely follow the guidelines set by the American Academy of Pediatrics in regard to well-child care and preventative health care. It is recommended that infants be seen as follows for physical examinations: two weeks, two months, four months, six months, nine months, 12 months, 15 months, and 18 months. After the infant immunizations are completed at 18 months, it is recommended that the child be seen on their second birthday and yearly thereafter. It is recommended you schedule your next well-child visit when you are leaving the office from the previous well-child visit.

Click here to request an appointment through our secure patient portal.

Sick Child Appointments

It is our office policy to see all sick children in a timely fashion. On most occasions, you will be able to schedule an appointment with your preferred physician. If your preferred physician is unavailable, you will then be offered the first available appointment with another practitioner. Due to the fact the amount of illness in the community not only varies by seasons, but other factors as well, we alter our schedule on a monthly basis to accommodate this need. We encourage you to call the office as early as possible if you anticipate your child needs to be seen that day. Additionally, we are available Saturday mornings for sick visits by appointment only.

When medical attention for emergencies is required after-hours or on a holiday, our physicians are on-call and can frequently expedite your child's care. It is important in these situations that you have educated yourself regarding the particular requirements of your child's health insurance plan. The information we need to know which will expedite your child's care includes the emergency rooms, hospitals, pharmacies and laboratory facilities that are covered under your insurance plan.

Interlachen Pediatrics values the time of every family we provide care to. From time to time cancellations are inevitable. As a courtesy, we ask you notify our office as soon as possible, but no later than 2 p.m. the day prior to the date of the scheduled appointment (or by 2 p.m. on Friday for a Monday appointment). If you are unable to notify us, or notify us after 2 p.m. the day prior to the scheduled appointment, Interlachen Pediatrics will assess a $25.00 fee for the missed appointment/late cancellation. This fee is not covered by insurance and will not be billed. It must be paid prior to the next office visit. 

Interlachen Pediatrics strongly supports the benefits of breastfeeding, however, we also recognize that every situation is different. Therefore, in order to assist our patients and their mothers to have an enjoyable and productive nursing experience, we recommend you take advantage of the opportunity to work with a lactation consultant while still in the hospital with your infant. One of our Board Certified Nurse Practitioners, Heather Bryant, is also a Certified Lactation Counselor and provides lactation consultations in our offices. Please contact our scheduling department or speak with your provider while in the office. We can also recommend other resources in the community to assist with your lactation needs.

What Is A Lactation Consultation?

A lactation consultation is a visit with a professional lactation consultant to address issues or concerns related to breastfeeding. These issues or concerns could be related to latching difficulties, low milk production, or painful nursing. The lactation consultant will spend time educating the mother to understand the fundamentals of lactation, as well as address concerns and offer support to encourage an enjoyable nursing experience for both mother and baby.

Why Should I Consider Scheduling A Lactation Consultation?

The following is a list of some issues or concerns you may have related to breastfeeding and would be addressed during a lactation consultation:

• Experiencing difficulties with latch on or positioning
• Baby experiencing low output of wet diapers and stools
• Baby always falls asleep at breast, and cannot drink for a continuous period of 10-15 minutes
• Baby is unsettled and cries excessively following breastfeeding
• Feeding your baby takes more than 1 hour
• Mother has a history of breast surgery
• Baby was born premature
• Baby with jaundice
• Baby with a history of anomaly
• You are concerned about breastfeeding, have questions or need support

Preparing For Your Visit

Before scheduling a consultation, keep in mind there is usually a fee for this service. Interlachen Pediatrics will submit charges to your insurance for this service; however, coverage varies, therefore we encourage you to contact your carrier before scheduling your consultation. Once you have scheduled your consultation here are some things to keep in mind:

• The baby should be hungry (don't breastfeed for 2 hours before the visit)
• Have available any breastfeeding aids or supplies (pumps, nipple shields, etc.)
• Have ready a list of questions and a feeding diary
• Include a support person, if you desire (dad, grandparent, etc.)

Each office of Interlachen Pediatrics has a laboratory that is able to perform many basic laboratory functions. However, some of the labs necessary in evaluating conditions in children require the use of outside laboratory facilities. Which facility you will need to choose will often depend on your insurance, so you should always contact your insurance company in order to know the preferred laboratory services. We have included information below to help you in locating some of the more commonly used lab facilities. If you have further questions, our office is available to help you.

Choose one of the facilities below to find a location near you:

• LabCorp
• Quest

Interlachen Pediatrics strives to provide excellent care while attempting to keep healthcare costs as low as possible. The following information is provided to help you understand your responsibilities as well as the policies and procedures of Interlachen Pediatrics.

Click here to download Financial Policies PDF.

Good Faith Estimate

You have the right to receive a "Good Faith Estimate" explaining how much  your medical care will cost. 

Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call our office at 407-767-2477.

Interlachen Pediatrics is dedicated to maintaining the privacy of your child's protected health information (PHI). In conducting our business we will create records regarding your child and the treatment and services we provide to your child. We are required by law to maintain the confidentiality of health information that identifies your child. We are also required by law to provide you with the following notice of our legal duties and the privacy practices that we maintain in our practice concerning your child's PHI. By federal and state law, we must follow the terms of the notice of privacy practices that we have in effect at that time. 

Notice of Privacy Practices

Interlachen Pediatrics strives to provide excellent care to your child(ren). We also understand divorce and/or separation is a sensitive subject. Therefore, we have developed the following information to help you understand your rights and responsibilities, as well as the policies and procedures of Interlachen Pediatrics. In doing so this will avoid misunderstandings and allow all to focus on your child(ren)'s care.

1. The State of Florida in Statute 61.046 identifies two types of custody arrangements; shared parental responsibility (more commonly known as "joint custody") and sole parental responsibility ("sole custody"). We will ask you on your patient information document to identify your marital status, the type of custody arrangement you have for your child(ren), and which parent is the custodial parent. This is to allow our office to know what rights each parent is allowed under the law. If you identify you have "sole custody," we will ask for court-ordered documentation.

2. Under "joint custody" each parent has equal access to their child's medical records, appointment scheduling, access to medical advice through our triage nurses, and access to our Providers. Each parent also has the right to authorize another individual (grandparents, new spouse or partner, caregiver) to bring the child(ren) to the office and consent to treatment by signing a Consent to Treat form. We will not be involved in any disputes regarding the election of the named individual on this form.

3. Please make all decisions regarding appointments, vaccinations, and/or any other office procedures PRIOR to bringing your child(ren) for their scheduled appointment. 

4. It is both parent's responsibility to communicate regarding the care of their child(ren) in our office, such as scheduled office visits, treatment, and/or any other information relevant to the child(ren)'s care. Interlachen Pediatrics' providers will not call the non-attending parent following an office visit, nor will our office staff call a parent to notify of an appointment scheduled by the other. Both parents are eligible to receive notification of scheduled appointments through our text reminder system or through access to our online patient portal.

5. Financial responsibility for the child(ren)'s bill is with the parent or legal guardian. Therefore, it is our policy to collect payment at the time of service from the parent, guardian, caregiver, or other authorized adult that brings the child(ren) in for services. We will not review support agreements or bill the other parent as this is an agreement between both parents, not Interlachen Pediatrics. Please be prepared to pay at the time of service.

6. If there is an outstanding balance on the account both parents will be equally responsible for payment. If the balance is left unpaid both parents information will be reported to the collection agency and/or attorney in accordance with our Financial Policy.

7. The providers and staff of Interlachen Pediatrics will not be placed in the middle of domestic disputes or disagreements over the phone, via email, text or secure message, or in the office.

8. If issues arise between parents that become disruptive to the care of your child(ren) or our office, or if there is ongoing non-compliance with this policy, we reserve the right to discharge the family from the practice.

Interlachen Pediatrics welcomes service animals accompanying a person with a disability requiring the use of a service animal. It is the responsibility of the family to care for the service animal while in our offices, including any possible accidents the service animal may have.

Animals that are for emotional support, comfort or companionship are not permitted in our offices due to patient safety and sanitary reasons. Please do not bring these animals to our offices as you will be asked to leave the animal in the care of a family member outside of our offices or in your vehicle. If this is not possible, you will be asked to reschedule your child's visit.  

Interlachen Pediatrics complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation. Interlachen Pediatrics does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation.

Interlachen Pediatrics

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:  
  • Qualified sign language interpreters
  • Written information in other formats (i.e. large print, audio, accessible electronic formats)
• Provides free language services to people whose primary language is not English, such as:  
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Scheduling Department at 407-767-2477 option 2.

If you believe that Interlachen Pediatrics has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Interlachen Pediatrics
c/o Administrator
846 Lake Howell Road, Maitland, FL 32751
Phone: 407-767-2477
Fax: 407-767-1627
E-Mail: admin@intpeds.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Administrator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 407-767-2477 opción numero 2.

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عدد2 407-767-2477

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주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 407-767-2477옵션 번호 2 번으로 전화해 주십시오.

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 407-767-2477 选项号 2.

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ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 407-767-2477 numéro d'option 2.

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 407-767-2477 વિકલ્પ નંબર 2.

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 407-767-2477 number opsyon 2.

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 407-767-2477 ตัวเลือกหมายเลข 2.

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 407-767-2477 номер опции 2.

Our Patient and Visitor Code of Conduct:

Interlachen Pediatrics is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing. Our Patient and Visitor Code of Conduct helps fulfill our mission to deliver the highest level of pediatric healthcare to our patients and their families and adhere to our core values of compassion, excellence, integrity, and teamwork.

To ensure our practice is one that is safe, caring, and inclusive, we ask that patients and visitors follow the example of Interlachen Pediatrics’ providers, nursing and staff by adhering to our Patient and Visitor Code of Conduct, which includes the following:

• Everyone will be treated with kindness, dignity, and respect. Offensive comments about race, religion, gender, sexual orientation, or personal traits are not acceptable, and neither is the refusal to see a clinician or associate based on these traits.
• All patients and visitors will use respectful, appropriate language and behavior. Physical or verbal threats or assaults, suggestive or explicit words, phrases, gestures, or actions will not be tolerated.
• All patients and visitors will respect patient privacy and avoid disrupting other patients’ care or experience.
• To maintain patient confidentiality, photographing and/or video/audio recording without consent from all parties is strictly prohibited within any and all patient care locations.

Our practice is considered a healing environment, though we expect such incidents to be rare, repeated violators of this Code of Conduct may be asked to make other plans for their primary pediatric care and be discharged from our practice at the discretion of administration, management and partnering providers.

We thank you ahead of time for joining us in continuing to create an environment of mutual respect and joining us in our commitment to ensuring a safe, caring, and inclusive environment for us all.

Thank you for choosing Interlachen Pediatrics.